Payment Policy

Accepted Payment Methods

We accept Cash on Delivery (COD). Payment is collected in cash when your order is delivered.

Cash on Delivery (COD)

For COD orders, payment is collected when your order is delivered. Advance payment is not required. Orders are processed after order confirmation.

Payment Security

Never send card details, online banking passwords, or security codes by email. For questions about payment instructions, contact info@faveno.shop or (209) 234-2459.

Pricing & Taxes

All prices displayed on the Faveno website are listed in United States Dollars (USD).

Prices may change at any time without prior notice.

We offer free standard shipping throughout the United States. Product prices include applicable taxes under our current store settings. The final order total is shown at checkout before payment.

Order Processing

Cash on Delivery orders are processed after order confirmation, with payment due on delivery.

Faveno reserves the right to refuse, cancel, or hold any order due to reasons including but not limited to:

  • Payment authorization issues
  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Product availability limitations
  • Incorrect customer information

If an order is cancelled after payment has been received, a full refund will be issued using the refund process below.

Payment Authorization & Verification

For security purposes, some orders may require additional verification before processing.

Faveno may contact customers to confirm billing information or payment details if necessary.

Orders that cannot be successfully verified may be delayed or cancelled.

Shipping & Delivery

Standard shipping within the United States is free. Order processing takes 1–4 business days and transit takes 5–10 business days, for a total estimated delivery time of 6–14 business days.

Delivery times may vary due to circumstances beyond our control, including:

  • Courier delays
  • Weather conditions
  • Transportation issues
  • High-volume shopping periods
  • Other unexpected events

Faveno is not responsible for delays after the order has been handed over to the shipping carrier.

Returns & Refunds

We want you to be completely satisfied with your purchase.

Our return policy allows eligible items to be returned within 30 days of delivery, provided that:

  • Items are unused
  • Products remain in original packaging
  • For change-of-mind returns, items must not be damaged, altered, or used. Items received damaged, defective, or incorrect are handled separately under our Return & Refund Policy.

Refunds are issued to the original payment method where possible. For Cash on Delivery orders, contact info@faveno.shop with your order number; we will agree a suitable refund method with you when the refund is approved. Approved refunds are processed within 10 business days. Your bank or payment provider may take additional time to display the refund.

Return shipping costs are the customer's responsibility unless the item received is defective, damaged, or incorrect.

For complete details, please review our Return & Refund Policy.

Chargebacks & Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact our support team so we can resolve any concerns quickly.

Unauthorized chargebacks or fraudulent claims may result in account restrictions and further investigation.

Privacy & Data Protection

Your personal and payment information is collected, stored, and processed securely according to our Privacy Policy.

By placing an order, you agree to the collection and use of your information as described in our Privacy Policy.

Intellectual Property

All website content, including text, images, graphics, logos, and designs, is the property of Faveno or its licensors.

No content may be copied, reproduced, modified, or distributed without prior written permission.

Limitation of Liability

To the maximum extent permitted by law, Faveno shall not be responsible for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Policy Updates

Faveno reserves the right to update or modify this Payment Policy at any time.

Any changes will become effective immediately after being posted on our website.

Continued use of our website and services indicates acceptance of the updated policy.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order status, please contact our customer support team.

🛒Trade name: Faveno

☎️Phone: (209) 234-2459

📧Email: info@faveno.shop

🏠Address: 481 Derbychase Ln, Lathrop, California, 95330, United States

Business hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET); Saturday–Sunday: Closed